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Privacy Policy

Our Commitment to Your Privacy

At Mayflower Hotel , Guwahati, we value the trust you place in us and are committed to protecting your personal information. Whether you visit our website, make a reservation, or stay at our hotel, we ensure that your information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your information while delivering a seamless hospitality experience.

Information We Collect

To provide efficient services and ensure a comfortable stay, we may collect certain personal information during your interaction with Mayflower Hotel . This information may include:

• Full Name
• Email Address
• Mobile Number
• Reservation & Booking Details
• Payment Information (processed through secure payment gateways)
• Special Requests or Stay Preferences

We only collect information that is necessary to provide our services and improve your guest experience.

How We Use Your Information

The information you provide helps us deliver a better and more personalised hospitality experience. Your information may be used to:

• Process and confirm reservations.
• Respond to enquiries and guest requests.
• Personalise your stay based on your preferences.
• Improve our services and website experience.
• Share special offers or updates only if you have chosen to receive them.

We never use your information for purposes unrelated to our hotel services without your consent.

Information Security

Protecting your personal information is one of our highest priorities. We use appropriate technical and organisational security measures to prevent unauthorised access, misuse, alteration, or disclosure of your data.

Only authorised personnel have access to guest information, and all reasonable precautions are taken to maintain the confidentiality and security of your personal details.

Sharing of Information

Mayflower Hotel respects your privacy and does not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary with trusted payment processing partners, service providers supporting hotel operations, or government authorities where required by applicable laws and regulations.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be published on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please feel free to contact us.

Mayflower Hotel , Guwahati
MLN Road, Pan Bazaar, Guwahati, Assam 781001
Phone: +91 69012 25101
Email: info@mayflowerhotel.in

Terms & Conditions

Reservations

All room bookings are subject to availability and confirmation. Guests are requested to provide accurate information while making a reservation. Mayflower Hotel reserves the right to refuse or cancel bookings in cases of incorrect information, payment issues, or unforeseen operational circumstances.

Check-in & Check-out

Standard check-in time is 2:00 PM, while check-out time is 12:00 Noon.
Early check-in and late check-out are subject to room availability and may incur additional charges.
A valid government-issued photo identification is mandatory for all guests during check-in, in accordance with local regulations.

Payments & Cancellation

Room tariffs are subject to applicable government taxes.
Cancellation, modification, and refund policies may vary depending on the selected rate plan or booking platform. Guests are advised to review their booking confirmation carefully before making any changes or cancellations.

Guest Responsibilities

Guests are expected to respect hotel property, staff members, and fellow guests throughout their stay.
Any loss or damage caused to hotel property due to negligence, misuse, or intentional acts may result in additional charges.
Mayflower Hotel reserves the right to refuse service or terminate a stay in cases of inappropriate behaviour or violation of hotel policies.

Hotel Services

Mayflower Hotel is committed to providing exceptional hospitality and uninterrupted guest services.
However, certain facilities or amenities may occasionally be unavailable due to scheduled maintenance, technical issues, weather conditions, or operational requirements.

Limitation of Liability

While every effort is made to ensure the safety, comfort, and security of our guests, Mayflower Hotel shall not be held responsible for the loss, theft, or damage of personal belongings during the stay.
Guests are encouraged to make use of the in-room electronic safe for storing valuables whenever available.

Changes to These Terms

Mayflower Hotel reserves the right to revise or update these Terms & Conditions at any time without prior notice.
Continued use of our website, booking platform, or hotel services constitutes acceptance of the latest version of these Terms & Conditions.

Contact Us

For any questions regarding these Terms & Conditions or your reservation, please feel free to contact us.

Mayflower Hotel
MLN Road, Pan Bazaar, Guwahati, Assam 781001
Phone: +91 69012 25101
Email: info@mayflowerhotel.in